Login Trouble?

It's tough to remember the login you used last week, not to mention something you used last year!

We get many questions about passwords.

Check Here First

Signed in With Google?

If you previously used "Sign in with Google", you actually don't need a password. Just click and sign in with your Google ID (Google IDs can be company, schools and organizations, and GMail.com accounts).

Are You Using The Same Email Address as Last Year?

Some people have many email addresses. If you signed up earlier with a different email address, we may not have your current email on file. Don't worry - you can still access your account. Try searching your inbox for any past emails from @publicfiresafety.com. This will help you find the email address used for your PublicFireSafety.com account. If you still can't locate your account information, contact our support team. We're happy to assist in recovering access to your account.

Check Your Junk Mail /Spam Folder

Can't find the password reset email? It may have ended up in your spam or junk folder by accident. Many email providers filter unfamiliar messages there automatically. 

Please check any spam or junk mail folder in case that email is there.

Other Frequently Asked Questions (FAQs):

Q: I forgot my password. What should I do?

A: If you forgot your password, you can reset it by clicking the "Don't remember your password?" link on the login page. This will prompt you to enter your email address so we can send you a password reset link.

Q: I clicked the "Don't remember your password?" link but didn't get an email. What should I do?

A: First, check your spam folder to make sure the email didn't get filtered there. If you still can't find the email, contact our support team at support@publicfiresafety.com and we can manually send you a password reset link.

Q: How long does it take to receive the password reset email?

A: The password reset email should arrive in your inbox within a few minutes. If you haven't received it after 30 minutes, please contact our support team.

Q: The password reset link expired before I could use it. What now?

A: Password reset links expire after 24 hours for security reasons. If your link has expired, go back to the login page, click "Forgot Password" again, and request a new reset link.

Q: Can I reset my password on the mobile app?

A: Yes, you can reset your password directly from the mobile app by tapping "Don't remember your password?" on the login screen and following the reset instructions.

I'm unable to reset my password. How can I regain access to my account?

If you cannot reset your password through the self-service option, please contact our support team at support@publicfiresafety.com. We can manually reset and reissue a password, or help you identify the email address you used to create your account.

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